Solutions

An operation that scales. Without starting from scratch.

We work on top of what you already use: your store, your marketplaces, your providers. We connect, automate and measure — no forced migration.

Integrations

Channels and systems that talk to each other.

Store, marketplaces, payments, logistics and invoicing in sync, including those without an API. A sale on any channel is deducted once, and the right number reaches every channel.

  • One stock count for every channel
  • Orders from every channel in one inbox
  • Connectors for systems with no API
  • Retries and a log of every sync
Automation

Processes that move on their own.

From payment to customer notice, every step triggers itself: picking, shipping label, invoice and tracking. The team steps in where judgement matters.

  • Scanner-checked order picking
  • Labels and invoices issued from the order
  • Customer notices at every stage
  • Alerts when a process gets stuck
Applied AI

Artificial intelligence on real data.

Agents that answer from the real catalogue and orders, and custom MCP servers to query and run the business from Claude or other models. Any action that changes something asks for confirmation.

  • Customer service on WhatsApp, Instagram, Facebook and the web
  • Replies to comments and reviews
  • Custom MCP servers
  • Handover to a person when judgement is needed
MCP · OrbitClaude
  1. Which orders are still waiting to be picked?
  2. querying orders · picking
  3. There are 4 paid orders not yet picked: 3 from the online store and 1 from a marketplace. The oldest came in yesterday at 6:40 pm.
  4. Create the shipping label for the oldest one.
  5. preparing label · needs confirmation
  6. Preview: label for order 1043, home delivery. Shall I issue it?
  7. Yes.
  8. Done. Label issued and tracking sent to the customer. yourstore.com/tracking/EN-10437

AI customer service

Every customer, answered. On the channel they write from.

Messages

One agent on every channel.

WhatsApp, Instagram, Facebook and website chat, with the same agent and the same data. It answers from the real catalogue and orders, verifies identity before discussing a purchase, and hands over what needs judgement to a person.

  • WhatsApp
  • Instagram
  • Facebook
  • Web chat
WhatsAppAssistant
  1. Hi, do you have the white sneakers in size 9?
  2. Hi! Yes, there are 3 pairs left in size 9. Here is the link to buy them. yourstore.com/p/white-sneakers?size=9
  3. And where is my order?
  4. To protect your details, could you confirm the email you used to buy?
  5. [email protected]
  6. Thanks. Your order shipped yesterday and arrives tomorrow. Here is the tracking. yourstore.com/tracking/EN-10437
  7. I want to change the size.
  8. Conversation handed over to a team member
Comments and reviews

Public questions get answers too.

Instagram and Facebook comments and Google reviews, answered in the brand’s voice with the right information. No question is left unanswered in plain sight.

Laura M.★★★★★

Arrived really fast and very well packed. Would buy again.

  1. Google — Laura M.: Arrived really fast and very well packed. Would buy again. — Reply from the brand: Thank you, Laura! We are glad it arrived in perfect shape. See you next time.
  2. Instagram — @martin.r: Do you ship nationwide? — Reply from the brand: Hi Martín! Yes, we ship nationwide. Shipping is calculated at checkout.
  3. Facebook — Sofía P.: Do you have them in black? — Reply from the brand: Hi Sofía! Yes, black comes in sizes 5 to 10. We sent you the link by message.

Example conversations.

Custom software

What no off-the-shelf tool solves.

When the need does not fit a standard tool, we build it: internal dashboards, connectors, extensions and services, with the same rigour we apply to our own platform. Documented code, deployed and monitored in production.

  • Architecture and development end to end
  • Deployment, monitoring and maintenance
  • Security and credentials handled from the design up
  • Documentation and handover to your team

Pieces we have already built

  • Browser extension

    To operate from the screen the team already works on.

  • Catalogue import

    Bulk product uploads from spreadsheets, validated before publishing.

  • Job queue with retries

    Long-running processes that survive a provider outage.

  • Integration monitor

    The health of every connection, visible before a sale fails.

Data and reporting

Decisions with the operation in view.

We bring sales, costs, fees, shipping and advertising into a single data model. The result: profitability by channel and by product, alerts before a problem costs money, and reports the team uses without asking for them.

  • Net margin by channel and by product
  • Stockout alerts
  • Dashboards for management and operations
  • Spreadsheet exports

How to work with us.

Starting point

Technical consulting

A diagnosis of the operation and a roadmap. Where every project begins.

Engagement

Project

A specific integration, automation or build, with defined scope, timeline and price.

Engagement

Orbit implementation

Orbit adapted to the channels, rules and team of each operation.

Let’s talk about your business.

Tell us how you sell today and what is costing you time. Every message is read by a person, and we reply within two business days.

[email protected]